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Support Helpdesk Welcome to TuXs.net helpdesk, please choose an option below that you are interested in.


How do I access my shell account?
You access your shell account via ssh. SSH is a program similar to telnet, which will give you access to the shell on the remote machine. It is better than telnet because it uses encryption, meaning your password and text are not transmitted in clear text.If you do not have ssh, feel free to download ssh from http://www.TuXs.Net

Can I run bots, irc, bnc on my web hosting package?
We offer basically two type of hosting packages, web hosting and ircd hosting. If you opt for web hosting, you cannot run bots, bnc etc... But if you sign up for shell/ircd/irc hosting packages, you are allowed to run it.

Can I use my own domain for personal/custom vhost?
Yes you can use your own domain as vhost. Just change the dns/nameservers of the domain to ns1.TuXs.net and ns2.TuXs.net and mail us about it at Support@TuXs.Net

How long does it take to process a new account?
TuXs.net will setup your account as soon as your payment is cleared. If paying by credit card, your account will be created after our bank has confirmed the payment.

What is a shell account?
A shell account is basically a personal account on a server that's connected to the Internet via a dedicated, high-speed connection. Shell accounts run the Unix operating system. You access the shell via telnet and FTP. The account provides you with space (usually around 5 MB to 30 MB for basic accounts) for storing files and running programs on the Unix machine. The most popular flavours of Unix you'll encounter with shell accounts are the Linux and FreeBSD operating systems. Unfortunately, unlike Eggdrop, shell accounts generally aren't free. But since they're always connected to the Internet, shell accounts are the most popular and cost effective platform for hosting IRC bots. Shell accounts can also be used for other things, IRC-related and otherwise, such as running a bouncer, running your own IRC server, downloading files at high speed for temporary storage (until you're ready to download them to your machine), sending/receiving e-mail, and maintaining a web site. You don't have to be experienced with Unix in order to set up and maintain a bot on a shell account, but you will need to learn a few basic commands.

Last Updated: 17/06/2010



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